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Self-Serve MFA for NDIS Provider Teams

MyCaseNote gives users a self-serve way to enable multi-factor authentication from their profile settings, helping NDIS provider teams strengthen account security without waiting on a manual admin process.

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Included in every plan

01

Self-serve setup

Users can start MFA setup from their own profile settings when they want extra account protection.

02

Authenticator-app codes

MFA uses time-based verification codes from an authenticator app.

03

Stronger access protection

MFA works alongside passwords, access controls, and encrypted sensitive records.

What to know about multi-factor authentication

Let users enable authenticator-app MFA from their profile settings to add another layer of account protection for sensitive case note workflows.

What self-serve MFA means

Self-serve MFA lets users enable multi-factor authentication for their own account from profile settings. Instead of relying only on a password, users verify with an authenticator-app code before continuing through protected MFA flows.

  • Give users a way to add MFA when they want extra protection.
  • Use authenticator-app codes for the second verification step.
  • Reduce dependence on manual support or admin setup.

Who is this for?

This is for NDIS providers that want stronger account security for people who access case notes, participant records, and sensitive documentation. It pairs naturally with encrypted case notes and staff access control.

  • Support workers who want additional login protection.
  • Coordinators who review sensitive participant documentation.
  • Provider leaders tightening security across documentation workflows.

Why MFA matters for case note software security

Case note software often contains sensitive participant information, so compromised credentials can create serious privacy and operational risk. MFA adds another account-security layer alongside participant data encryption, audit trails, and the broader MyCaseNote security practices.

  • Help reduce risk when a password is guessed, reused, or exposed.
  • Add account protection around participant records and case notes.
  • Support stronger security habits without changing the note workflow.

How MyCaseNote helps with multi-factor authentication

  1. 01Open profile settings
  2. 02Connect an authenticator
  3. 03Verify to enable MFA

Let users enable MFA from profile settings

Self-serve MFA gives users a direct path to strengthen their own account. In MyCaseNote, eligible users can go to profile settings and start authenticator-app setup without asking an administrator to configure it for them.

  • Start MFA setup from the user profile.
  • Scan a QR code or enter the setup secret in an authenticator app.
  • Verify the code to complete enrollment.

Stronger sign-ins. Familiar daily work.

How MFA supports secure NDIS documentation workflows

MFA is most useful when it sits beside other controls. MyCaseNote combines optional user-managed MFA with role-based access, structured case note workflows, and approval controls so security supports day-to-day documentation instead of getting in the way.

  • Let users protect their own account from profile settings.
  • Keep MFA separate from case note writing and approvals.
  • Use MFA as part of a wider security and privacy posture.

Use MFA with encrypted records and access controls

Account protection is one part of secure case note software. MyCaseNote combines MFA with encrypted sensitive records, participant access restrictions, and case note audit history to help providers manage risk across the workflow.

  • Add a second factor to user authentication.
  • Limit record visibility with roles and assignments.
  • Keep sensitive record activity easier to review.

Support stronger security without extra admin overhead

Security controls work best when teams can actually adopt them. Self-serve MFA lets users take action on account protection while managers keep focusing on documentation quality, review workflows, and participant support.

  • Avoid manual account-by-account MFA setup.
  • Let security-conscious users enable MFA when ready.
  • Keep documentation workflows familiar for frontline teams.

Multi-Factor Authentication:
your questions answered.

Clear answers before you get started.

Can all users enable MFA in MyCaseNote?

Yes. MyCaseNote supports self-serve MFA so regular users can enable authenticator-app MFA from their profile settings when the feature is available for the environment.

What kind of MFA does MyCaseNote support?

MyCaseNote supports authenticator-app MFA using time-based verification codes.

Does MFA replace role-based access control?

No. MFA protects the user account sign-in flow, while role-based access controls what records and actions a user can access after signing in.

Related features for NDIS providers

Encrypted Case Notes

Protect case note content and sensitive participant fields with encryption, access controls, audit trails, and structured NDIS documentation workflows.

Staff Access Control

Combine workspace roles, Service responsibilities and note permissions to keep participant information within each person’s authorised scope.

Audit Trail

Track who created, edited, submitted, approved, or rejected each note with a clear NDIS audit trail built into the documentation workflow.

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More clarity for your team.
More focus on care.

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