Essentials
All included features. Unlimited staff.
$29AUD / month
Up to 5 active participants
Start your 30-day trial30-day trial. No card to begin.
Start small.
Grow with confidence.
Every feature. Every plan.
Simple pricing based on active participants, with no per-seat charges.
Standard
All included features. Unlimited staff.
$79AUD / month
Up to 20 active participants
Start your 30-day trial30-day trial. No card to begin.
Growth
All included features. Unlimited staff.
$149AUD / month
Up to 50 active participants
Start your 30-day trial30-day trial. No card to begin.
Business
All included features. Unlimited staff.
$299AUD / month
Up to 100 active participants
Start your 30-day trial30-day trial. No card to begin.
Organisation
All included features. Unlimited staff.
$499AUD / month
Up to 250 active participants
Start your 30-day trial30-day trial. No card to begin.
Enterprise
Agreed capacity above 250 active participants.
Custom
Unlimited staff. All included features.
Begin an evaluationStart with 250 participants. Contact support to arrange a larger evaluation and private offer.
Unlimited team members. All plans.Compare what’s included
Choose capacity. Keep your whole team included.
Prices are in AUD for customers worldwide. Archived participants do not count; suspended participants that are not archived do. Public plans include the same features and unlimited staff.
Select a fitting plan during your trial to apply its capacity after confirmed setup. Your first payment stays on the original trial deadline. Existing protected legacy agreements remain separate from these public prices.
Need more than 250 active participants? Contact support for Enterprise capacity and a private offer.
Flat pricing that does not rise with every staff seat
MyCaseNote is not priced per staff user or seat. Your team can add coordinators, managers, and support workers without your monthly cost climbing every time someone new needs access.
Pricing stays flat inside each participant tier and only steps up when your service grows into the next participant band. That gives you clearer budgeting than tools that keep increasing with each extra team member.
Illustration only. The blue line shows the Growth tier staying flat as team members increase. MyCaseNote pricing changes with active participant capacity. The grey line is a hypothetical per-user pricing example, not a quoted competitor price.
Monthly cost as your team grows
TEAM MEMBERS
MyCaseNote within the Growth tierGeneric per-user tools
Everything your team needs.
Included from day one.
All plans include the full MyCaseNote feature set. Monthly pricing scales with the number of active participants your team manages.
| Features and limits | EssentialsA$29 / month | StandardA$79 / month | GrowthA$149 / month | BusinessA$299 / month | OrganisationA$499 / month |
|---|---|---|---|---|---|
| Active participants | 5 | 20 | 50 | 100 | 250 |
| Documentation & Compliance | |||||
| Case Note Templates | Case Note Templates is included with the Essentials plan | Case Note Templates is included with the Standard plan | Case Note Templates is included with the Growth plan | Case Note Templates is included with the Business plan | Case Note Templates is included with the Organisation plan |
| Case Note Exports | Case Note Exports is included with the Essentials plan | Case Note Exports is included with the Standard plan | Case Note Exports is included with the Growth plan | Case Note Exports is included with the Business plan | Case Note Exports is included with the Organisation plan |
| Case Note Attachments | Case Note Attachments is included with the Essentials plan | Case Note Attachments is included with the Standard plan | Case Note Attachments is included with the Growth plan | Case Note Attachments is included with the Business plan | Case Note Attachments is included with the Organisation plan |
| Progress Notes | Progress Notes is included with the Essentials plan | Progress Notes is included with the Standard plan | Progress Notes is included with the Growth plan | Progress Notes is included with the Business plan | Progress Notes is included with the Organisation plan |
| Structured Documentation | Structured Documentation is included with the Essentials plan | Structured Documentation is included with the Standard plan | Structured Documentation is included with the Growth plan | Structured Documentation is included with the Business plan | Structured Documentation is included with the Organisation plan |
| Approval Workflows | Approval Workflows is included with the Essentials plan | Approval Workflows is included with the Standard plan | Approval Workflows is included with the Growth plan | Approval Workflows is included with the Business plan | Approval Workflows is included with the Organisation plan |
| Audit Trail | Audit Trail is included with the Essentials plan | Audit Trail is included with the Standard plan | Audit Trail is included with the Growth plan | Audit Trail is included with the Business plan | Audit Trail is included with the Organisation plan |
| Archive Management | Archive Management is included with the Essentials plan | Archive Management is included with the Standard plan | Archive Management is included with the Growth plan | Archive Management is included with the Business plan | Archive Management is included with the Organisation plan |
| Security & Privacy | |||||
| Encrypted Case Notes | Encrypted Case Notes is included with the Essentials plan | Encrypted Case Notes is included with the Standard plan | Encrypted Case Notes is included with the Growth plan | Encrypted Case Notes is included with the Business plan | Encrypted Case Notes is included with the Organisation plan |
| Multi-Factor Authentication | Multi-Factor Authentication is included with the Essentials plan | Multi-Factor Authentication is included with the Standard plan | Multi-Factor Authentication is included with the Growth plan | Multi-Factor Authentication is included with the Business plan | Multi-Factor Authentication is included with the Organisation plan |
| Team & Access | |||||
| Access Control | Access Control is included with the Essentials plan | Access Control is included with the Standard plan | Access Control is included with the Growth plan | Access Control is included with the Business plan | Access Control is included with the Organisation plan |
| Staff Onboarding | Staff Onboarding is included with the Essentials plan | Staff Onboarding is included with the Standard plan | Staff Onboarding is included with the Growth plan | Staff Onboarding is included with the Business plan | Staff Onboarding is included with the Organisation plan |
| Service Management | Service Management is included with the Essentials plan | Service Management is included with the Standard plan | Service Management is included with the Growth plan | Service Management is included with the Business plan | Service Management is included with the Organisation plan |
| Multi-Business Support | Multi-Business Support is included with the Essentials plan | Multi-Business Support is included with the Standard plan | Multi-Business Support is included with the Growth plan | Multi-Business Support is included with the Business plan | Multi-Business Support is included with the Organisation plan |
| Participants & Records | |||||
| Participant Records | Participant Records is included with the Essentials plan | Participant Records is included with the Standard plan | Participant Records is included with the Growth plan | Participant Records is included with the Business plan | Participant Records is included with the Organisation plan |
| Goal Tracking | Goal Tracking is included with the Essentials plan | Goal Tracking is included with the Standard plan | Goal Tracking is included with the Growth plan | Goal Tracking is included with the Business plan | Goal Tracking is included with the Organisation plan |
| Participant Documents | Participant Documents is included with the Essentials plan | Participant Documents is included with the Standard plan | Participant Documents is included with the Growth plan | Participant Documents is included with the Business plan | Participant Documents is included with the Organisation plan |
| Mobile & Visibility | |||||
| Mobile Case Notes | Mobile Case Notes is included with the Essentials plan | Mobile Case Notes is included with the Standard plan | Mobile Case Notes is included with the Growth plan | Mobile Case Notes is included with the Business plan | Mobile Case Notes is included with the Organisation plan |
| Dashboard Reporting | Dashboard Reporting is included with the Essentials plan | Dashboard Reporting is included with the Standard plan | Dashboard Reporting is included with the Growth plan | Dashboard Reporting is included with the Business plan | Dashboard Reporting is included with the Organisation plan |
A few things
worth knowing.
Clear answers before you get started.
How does the 30-day trial work?
Start a 30-day trial without a card, with capacity for 250 active participants and unlimited staff. All included features are available. At expiry your workspace becomes view-only: existing records and ordinary documents remain available, while changes and case-note exports require a subscription.
Do I pay for each team member?
No. Plans are based on active participant capacity, with no per-seat charges.
How do I choose a plan?
Choose the active participant capacity that fits your service today. Move to a larger plan when you need more capacity.
Can we use it on phones and tablets?
Yes. MyCaseNote works in your browser on phone, tablet and desktop. You can also install it to your home screen for app-like access.
More clarity for your team.
More focus on care.
Start your 30-day trial 30 days. No card to begin. View-only access after expiry.
